Page 80 - City of Greensboro Data Book

Communications
The City's Contact Center provides a single point of communication for citizens to ask questions, receive
information, and voice concerns about City programs and services. Since its inception in 2004, the Contact
Center has processed over three million contacts, over 314,000 in 2016 alone. Phone calls continue to be the
most common form of communication, with contact through the Internet consistently low. The ‘Other’
category includes walk-ins, e-mails, and on-line chat sessions.

Greensboro Contact Center Interactions, 2004 to 2016

Source: City of Greensboro, Contact Center

DRAFT 76 FEBRUARY 23, 2018