Page 67 - City of Greensboro Data Book

Public Safety

A sense of safety is a critical component of Greensboro’s quality of life and a key factor as individuals and
businesses consider relocating to the City. Data in this section reflects statistics related to the operations of
Guilford Metro 9-1-1, the Fire Department, and the Police Department.

Guilford Metro 9-1-1
Guilford Metro 9-1-1, formed in 2007, serves as the single agency dispatching all emergency medical vehicles,
Greensboro and Guilford County Fire, and Greensboro Police and Guilford County Sheriff. Average annual call
volumes have remained relatively stable over the past decade, with over 647,000 calls received in Fiscal Year
2017. Since 2013, over 99% of 9-1-1 calls have been answered within ten seconds, a standard quality
measurement. Prior to 2013, 15 seconds was the standard.

Total Calls Received by Guilford Metro 9-1-1, by Fiscal Year 2009 to 2017

Source: City of Greensboro, Guilford Metro 9-1-1

Many of the calls are situational and difficult to measure, but since 2011, an average of 36 lives a year have
been saved by giving CPR instructions during an emergency call.

Guilford Metro 9-1-1 CPR Life Saves, Fiscal Year 2011 to 2016
Fiscal Year Total CPR Life Saves
2011 26
2012 31
2013 48
2014 31
2015 41
2016 43
TOTAL 220
Source: Guilford Metro 9-1-1.

DRAFT 63 FEBRUARY 23, 2018